Returns

You have the right to cancel your order in writing within 7 days of delivery of the goods. You will need to return the item(s) by post. Once returned we will refund all items undamaged, unused and with all labels and tags intact.

If returns are damaged, soiled, washed, worn (other than trying the item on) or alternated the products may not be accepted and may be sent back to the customer and/or a refund refused.

If you are not entirely happy with your order you can return your item(s) to us within 7 days of receipt. We will be happy to offer you an exchange or a refund provided that the products are returned complete, in perfect condition, unused, unwashed and with the original packaging. We aim to process all refunds within 7 days of receipt of goods. Discounted items cannot be returned and only exchanged for another item(s). If there isn’t a suitable item(s) available at the time, a credit note can be issued for future purchases.

Please email info@aiti.london to claim a returns or exchange address label and state a reason as to why you are returning or exchanging the item(s).

We can only offer exchanges for alternative sizes or colours of the same product and all exchanges are subject to availability on return of goods. Please identify if you would like a return or exchange on the return note.

If you are returning from outside the UK you will need to pay for the cost of returning this item. It is your responsibility to make sure returned orders reach us so we advise you use the freepost label provided and obtain a proof of return from the post office.

Please ensure that all items are returned clean, unworn and have all of their tags and original packaging.

Faulty Items

If you receive a faulty item please contact us (by phone on +44 208 742 2623 or by e-mail at info@aiti.london) so we can arrange for the items to be returned.