We make every effort to display accurate stock availability on the website but stock levels are subject to change without notification.
Please note that all orders are subject to availability and stock is not reserved until your order has been confirmed. Items placed in your basket are not reserved and may be purchased by other customers.
Before completing an order you can review your order including total price and shipping charges.
To be able to place an order from our website you must provide your name, email address and a password to register. You are required to provide information that is true, accurate and current.
For back orders please email firstname.lastname@example.org for delivery date
If any of your details change please notify us on email@example.com
Deliveries are via our courier UK Mail,
We offer free next-day delivery (Monday-Friday) on all our products ordered before 13:00hrs.
Placing your order on a Friday and need it delivered by Saturday? That’s not a problem, for a small fee of just £6 we offer next-day delivery on Saturdays for all orders placed before 13:00hrs on a Friday.
The night before delivery you will be notified that their delivery is due the following day. You will then have the option to reschedule the delivery day, leave the parcel in a safe place or arrange to collect from their local UK Mail depot by using the ‘Change it’ options
On delivery morning, an estimated one hour delivery window is confirmed by email or text
If we deliver the parcel to a neighbour or leave in a secure location UK Mail will leave a card to confirm and send a notification with the delivery details.
For delivery to remote postcodes and outside the UK please email firstname.lastname@example.org
We accept payment online using MasterCard, VISA, Maestro, and PayPal. We do not store credit card details
Payment for your order is taken at the time your order is placed. The currency used in British Pounds (GBP). VAT is included in all our prices.
You will receive an online confirmation on your screen once your order has been placed, as well as an email confirmation.
We aim to deliver orders as quickly as possible so once your order has been placed we are unable to make changes to your order. If you wish to change a placed order you must contact us as soon as possible at email@example.com or call on +44 208 742 2623.
If we are unable to dispatch all or part of an order due to stock or other reasons, we will inform you as quickly as possible. In this case, you will be able to cancel the order and a refund for the full order amount, including shipping will be provided to you.