ÄITI London -Nordic style designer knitwear and accessories.

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FAQ

Shipping

What Shipping Methods Are Available?

All orders are processed and shipped Monday to Friday (excluding Bank Holidays), subject to stock availability and any COVID-19 restrictions. We aim to process all orders within 24 hours of the order being placed and will contact you if there are any queries or issues.
Deliveries are via our courier DHL and we offer free next-day delivery (Monday-Friday) on all our products ordered before 12noon.
A preliminary confirmation will be sent by email when your order is placed – please check your delivery address and notify us immediately if there is an error. We cannot change delivery details once your package has been despatched.

Once your package is shipped, DHL will send you a second email or text with details on how to track your order.

For urgent orders and Saturday delivery please email us at info@aiti.london.
For delivery to remote postcodes and outside the UK please email info@aiti.london

Payment

What Payment Methods Are Accepted?

We accept payment online using MasterCard, VISA, Maestro, and PayPal. We do not store credit card details

Payment for your order is taken at the time your order is placed. The currency used in British Pounds (GBP). VAT is included in all our prices.
You will receive an online confirmation on your screen once your order has been placed, as well as an email confirmation.
We aim to deliver orders as quickly as possible so once your order has been placed we are unable to make changes to your order. If you wish to change a placed order you must contact us as soon as possible at info@aiti.london or call on +44 7810 481 480.
If we are unable to dispatch all or part of an order due any reason, we will inform you as quickly as possible. In this case, you will be able to cancel the order and a refund for the full order amount.

Orders & Returns

Do I need an account to place an order?

You do not need an account to place an order.

How Can I Return a Product?

You have the right to cancel your order in writing within 7 days of delivery of the goods. You will need to return the item(s) by post. Once returned we will refund all items undamaged, unused and with all labels and tags intact.
If returns are damaged, soiled, washed, worn (other than trying the item on) or alternated the products may not be accepted and may be sent back to the customer and/or a refund refused.
If you are not entirely happy with your order you can return your item(s) to us within 7 days of receipt. We will be happy to offer you an exchange or a refund provided that the products are returned complete, in perfect condition, unused, unwashed and with the original packaging. We aim to process all refunds within 7 days of receipt of goods. Discounted items cannot be returned and only exchanged for another item(s). If there isn’t a suitable item(s) available at the time, a credit note can be issued for future purchases.
Please email info@aiti.london to claim a returns or exchange address label and state a reason as to why you are returning or exchanging the item(s).
We can only offer exchanges for alternative sizes or colours of the same product and all exchanges are subject to availability on return of goods. Please identify if you would like a return or exchange on the return note.
If you receive a faulty item please contact us by e-mail at info@aiti.london so we can arrange for the items to be returned.
It is your responsibility to make sure returned orders reach us, so we advise you use the freepost label provided and obtain a proof of return from the post office.
Please ensure that all items are returned clean, unworn and have all their tags and original packaging.

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